Refund policy
At Clipelle™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Products must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return due to hygiene, clearance sale, or promotional reasons.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Used or damaged products caused by customer misuse
- Customized or personalized items
Return Process
To request a return, please contact our support team at:
Email: support@clipelle.online
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Our team will provide return instructions once your request is approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly provide a replacement or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Contact Information
Clipelle.online
107-3825 Cates Landing Way
North Vancouver BC V7G 0A6
Canada
Phone: +1 (604) 418-4755
Email: support@clipelle.online